Refund policy
Cancellations & Refunds
At Huzzes, we want you and your pet to be happy with every order. If you have any questions, please email us at support@huzzes.com.
Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible so we can refund you in full before your order leaves our warehouse. Reach us through the chat on our site or by email at support@huzzes.com any time. Once an order has shipped, it can no longer be cancelled, but you may still request a return as described below.
Returns and Exchanges
You may request a return or exchange within 30 days of the date you received your item. To start a return, email support@huzzes.com with your order number and the reason for the return.
Items must be unused, unwashed, and in their original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we cover the cost.
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please email photos of the item and packaging to support@huzzes.com within 7 days of delivery. We will send a replacement or issue a full refund at no cost to you, your choice.
Refunds
Refunds are issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Chargebacks
If you have an issue with your order, please contact us first, we are always happy to help and resolve it directly. Filing a chargeback without reaching out to us first can delay the resolution of your issue.
Contact Information
Questions about this policy should be sent to us at:
Business Name: Huzzes
Email: support@huzzes.com
Customer Service Hours: Mon-Fri 9am-5pm EST